Windows 10: Troubleshooting for IT Support

Windows 10: Troubleshooting for IT Support

English | MP4 | AVC 1280Ă—720 | AAC 48KHz 2ch | 3h 42m | 400 MB

Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

Topics include:

  • Enterprise desktop support skills and traits
  • Remote troubleshooting
  • Troubleshooting hardware and device issues
  • Using System Restore
  • Securing user accounts
  • Resolving networking issues
  • Managing files and disks
  • Troubleshooting sharing and file access issues
  • Resolving app compatibility
  • System resource issues: RAM, CPU, and more
  • Essential Windows 10 maintenance
  • Windows 10 startup issues
Table of Contents

Introduction
1 Welcome
2 What you should know

Introducing Enterprise Desktop Support
3 Windows 10 Enterprise support
4 Traits of Enterprise desktop support

Remotely Troubleshooting Windows 10
5 Remote troubleshooting
6 Quick Assist
7 Remote Desktop
8 Steps Recorder

Troubleshooting Windows 10 Hardware
9 Common hardware issues
10 Managing device drivers
11 Troubleshooting tools
12 Reliability Monitor
13 Troubleshoot hardware and device issues
14 Diagnostic reporting
15 Safe Mode
16 System Restore
17 Using System Restore

Troubleshooting Users Network Disks and Resources
18 Securing user accounts
19 User Account Control
20 Networking issues
21 Resolve networking issues
22 Manage file systems partitions and disks
23 Managing disks
24 Securing files and folders
25 Troubleshoot sharing and resource access
26 Advanced NTFS permissions

Exploring App Compatibility Problems
27 App compatibility
28 Troubleshoot app compatibility
29 Demo – Troubleshoot app compatibility
30 Troubleshoot services
31 Demo – Troubleshoot services
32 Web and web app compatibility

Exploring System Resource Issues
33 System resource issues
34 Using Task Manager to resolve frozen processes
35 View system information
36 Performance Monitor
37 Demo – Performance Monitor

Keeping Windows 10 Running – Essential Maintenance
38 Registry troubleshooting
39 Demo – Registry troubleshooting
40 Maintaining Windows 10
41 Windows 10 cleanup
42 Explore start-up files
43 Task Scheduler
44 Maintaining anti-malware protection
45 Windows Defender SmartScreen
46 Windows Update
47 Windows Update servicing model
48 Configure Windows Update
49 Troubleshoot Windows Update

Troubleshooting Windows 10 Startup Issues
50 Common Windows 10 boot issues
51 Unexpected stop or restart errors in Windows 10
52 Create Windows 10 recovery media
53 Fix boot issues in Windows 10
54 Windows 10 Recovery Environment
55 Advanced startup options
56 Windows 10 recovery options
57 Reset Windows 10 and start fresh
58 Revert to a previous version of Windows

Conclusion
59 Next steps