English | MP4 | AVC 1280×720 | AAC 48KHz 2ch | 1h 58m | 378 MB
Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Join PC expert Dan Gookin as he takes you through a number of diagnostic and repair steps. First, he explains how to determine if the source is hardware or software related. Then, he provides instructions on how to resolve the most common issues, such as dealing with errors, leveraging the Task Manager, fixing Windows issues, and more. In addition, he also demonstrates maintenance techniques to help protect storage drives, as well as how to address problems you encounter with devices like printers and monitors. He wraps up with how to restore network and internet connectivity.
Topics include:
- Diagnosing the causes of PC issues
- Troubleshooting hardware and software
- Performing startup and system restore steps
- Accessing the Task Manager
- Using the Registry Editor
- Fixing Windows
- Checking and freeing storage
- Fixing common printer issues
- Troubleshooting audio
- Restoring network connectivity
Table of Contents
1 Troubleshoot PC issues yourself
2 What you should know
3 Getting to the root of all PC trouble
4 Determining source Hardware or software
5 Getting help on the Internet
6 Trying a quick fix
7 Accessing the Windows Recovery Menu
8 Creating a System Repair Disk
9 Dealing with startup and POST errors
10 Accessing the UEFI and updating the BIOS
11 Running the memory diagnostic
12 Finding a missing operating system
13 Working through shutdown issues
14 Starting in Safe Mode
15 Using System Restore
16 Exploring the MSConfig Utility
17 Accessing the Task Manager
18 Working with the Registry Editor
19 Reviewing events
20 Fixing Windows
21 Checking storage
22 Freeing storage
23 Working in the Disk Management Console
24 Finding printer hardware solutions
25 Checking printer status
26 Updating the printer driver
27 Troubleshooting the monitor
28 Adjusting the graphics adapter
29 Working with USB connections
30 Troubleshooting audio
31 Checking network software
32 Checking network hardware
33 Addressing the issue No Internet
34 Next steps
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