Microsoft Cloud Fundamentals: Troubleshooting Microsoft Online Services

Microsoft Cloud Fundamentals: Troubleshooting Microsoft Online Services
Microsoft Cloud Fundamentals: Troubleshooting Microsoft Online Services

English | MP4 | AVC 1280×720 | AAC 48KHz 2ch | 1h 47m | 239 MB
eLearning | Skill level: Intermediate


Cloud-based tools and services such as Office 365, Teams, and OneDrive allow users to stay connected and productive from any location. In this course, instructor Andrew Bettany shares what you need to know to effectively troubleshoot these, and other, cloud-based online services from Microsoft. Andrew shares strategies for tackling common sign-in, password, and license issues. He also explains how to troubleshoot Microsoft Office 365, Outlook, and Office issues; handle Office 365 SharePoint Online problems, including how to recover deleted files in SharePoint Online sites; and tackle common problems with Microsoft Teams.

+ Table of Contents

Introduction
1 Introduction to troubleshooting MOS
2 What you should know

Supporting Cloud Users
3 Common sign-in issues and resolutions
4 Network connectivity issues
5 Network connectivity tools
6 Network name resolution issues
7 Password and license issues
8 Demo Manage password and license issues

Troubleshooting Office 365
9 Office 365 email connections
10 Fix Outlook and Office 365 problems
11 Troubleshoot Exchange ActiveSync
12 Create groups

Troubleshooting Microsoft Office
13 Office versions
14 Common Office problems
15 Troubleshoot Outlook connections
16 Troubleshoot Outlook profile issues
17 Delegated mailbox issues
18 Demo Adding additional delegated users to a mailbox

Troubleshooting SharePoint Online and OneDrive
19 Introduction to SharePoint Online
20 Common Office 365 SharePoint Online problems
21 Open with File Explorer issues
22 OneDrive for Business recycle bin
23 Recovering deleted cloud-stored files
24 OneDrive for Business sync issues
25 Data retention settings

Troubleshooting Microsoft Teams
26 Common Microsoft Teams problems
27 Testing Microsoft Teams status
28 The Call Quality Dashboard
29 Hardware requirements
30 Certified devices

Conclusion
31 Next steps