English | MP4 | AVC 1920×1080 | AAC 44KHz 2ch | 2h 56m | 1.62 GB
A time-compressed resource to passing ITIL v3 Foundation exam on the 1st attempt, includes 2 realistic practice exams!
This course is designed to get you ready to take and pass the ITIL v3 Foundation exam in the next 7 days. We cover everything you need to pass the exam by breaking down the content into 3 hours of video. In just 30-60 minutes a day, you will learn everything you need to know to pass the exam on your first attempt! The Information Technology Infrastructure Library Version 3 (ITIL® v3) framework has become the standard in IT Service Management across the globe. ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike. The ITIL v3 Foundation exam is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL v3 Foundations certification, you are showing employers that you understand the key elements, concepts and terminology used in the ITIL® service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices. This course is a “cram” course and will cover just the essentials needed for you to study and pass the exam in the shortest amount of time. If you have no previous experience in ITIL or IT Service Management, it is recommended that you take our “ITIL® v3 Foundations: Your Complete ITIL® Exam Prep Course” instead, which moves at a much slower pace and covers each topic in-depth over a total of 8.5 hours. This course is the summarized, quick study version of that course.
This course includes an overview of the ITIL v3 Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement phases. Additionally, this course comes with 2 complete practice exams that simulate the type of questions you will receive on the ITIL v3 Foundation exam and a downloadable Study Guide in PDF format for your last minute cramming sessions!
What You Will Learn
- To take and pass the ITIL v3 Foundation certification exam
- To understand the basics of the ITIL v3 framework
- To understand how the ITIL v3 framework is implemented within an organization
Table of Contents
01 Introduction
02 Exam Basics
03 Where Can I Take the ITIL Foundations Exam
04 Exam Tips and Tricks
05 ITSM and the ITIL Framework
06 The Service Lifecycle
07 Processes
08 Functions
09 Roles
10 Organizational Structure in ITIL
11 Service Desk
12 Technical Management
13 Application Management
14 IT Operations Management
15 RACI Model
16 Service Strategy Phase
17 Business Case Analysis
18 Value – Utility and Warranty
19 Service Assets
20 Service Portfolio Management
21 Strategy Management Process
22 Demand Management Process
23 Financial Management Process
24 Service Design Phase
25 Business Value
26 Quality in Service Design
27 4 P’s of Service Design
28 5 Aspects of Service Design
29 Service Catalog Management Process
30 Service Catalog Types
31 Service Level Management Process
32 Availability Management Process
33 Capacity Management Process
34 IT Service Continuity Management
35 Information Security Management
36 Supplier Management Process
37 Service Transition Phase
38 Service V-Model
39 Change Management
40 Types of Changes
41 Authority for Changes
42 Release and Deployment Management
43 Service Asset and Configuration
44 Service Validation & Testing
45 Transition Planning & Support
46 Evaluation Process
47 Knowledge Management
48 Service Operations Phase
49 Principles of Service Operations
50 Incident Management Process
51 Incident Management Activities
52 Problem Management Process
53 Event Management Process
54 Service Request Fulfillment Process
55 Access Management Process
56 Service Operations Integration
57 Continual Service Improvement Phase
58 Measurements and Metrics
59 Seven-Step Improvement Cycle
60 Deming Cycle
61 CSI Model
62 The Role of Automation
63 Conclusion
Resolve the captcha to access the links!